Do You Use MetroPCS's Service?

Its the worst service I have ever seen.

i used to have verizon but i would call once a month without checking my bill and say "i think you guys charged me some roaming charges you weren't supposed to. they would check, apologize, and credit anywhere from 7-17 dollars to my account. this was EVERY month. I love metro. best bargain around. my bill is the same every month.i just wish they were nationwide

MetroPCS sucks, alot of drop calls even in San Francisco which is one of the area where their coverage works best.

They used to text message me on the bill due date so I never forget to pay my bills, now they stop reminding me on the due date and guess what? I forgot to pay my bill on the due date and the phone was cut off the next day. They have no grace period for billing, not even 1 day!!! I use their service for my business line and if i don't have my phone working, I potentially lose hundreds of dollars for that day. That makes me very mad. Their service is only $50, the lost for me on that day when my service got cut off could've been 6month of their service price or more.

Go with cingular for the best coverage and forget the ghetto metro, their customer service is bad and it's very very hard to reach to a live person because their automated service will say "Sorry, I can not transfer you to an agent right now" when you say "Agent", I tried saying "Agent" 50 times and the automated system refuse to transfer me to a live person.

I'm going to switch to a different provider, probably cingular.

I used MetroPCS in the Bay Area -- mostly Silicon Valley (from Palo Alto to San Jose) and in San Francisco -- for about 3 months. What's incredible is that they manage to have consistently poor coverage no matter which service area I was in! Statistically, about 40%-50% of my calls either get dropped, or else myself or the receiving party cannot hear what the other is saying.

After 2 months and 2 days of frustration (I started looking for payphones when I needed to call from the road), I canceled the service. That's when I found out they have a weasel clause in their contract saying that they will not refund any balance of the month that you don't use the service. So I was billed a full month for 2 days of service. When I spoke with their customer service, the supervisor refused to even come to the phone. Should have heeded all the abysmal reviews prior to signing up.

I have had their service for 14 months and as for the phone service itself it's great! I live Michigan and I have very few dropped calls (far fewer than my old Sprint contract!) Now their customer service is HORRIBLE! The two times I forgot to pay my bill on the due date my phone was shut off but I was able to pay the bill online and the phone was on again in 20 minutes both times. It is hard to get in touch with anyone after 5 p.m. I actually had a phone completely die on me (the phone was discontinued due to problems) and I returned it phone to store and it was exchanged on the spot. Make sure you set an additional password to the one they assign for sucurity reasons. Other than the customer service, if you pay your bill pretty much on time and pay the extra dollar for electronic billing it has been worth it.

I have to say MetroPCS has THE WORST support. Most of the time you simply get "Sorry I can't transfer you to a representative." What is that? Who is the idiot that decided that the auto attendant cant transfer calls to live help and who is the idiot that thinks this is a good way to save money. Pathetic!

I've been using MetroPCS in SF East Bay since 2001. It's been said, and I agree: MetroPCS phone service is great, but the customer service stinks!

However, when it comes to mobile phone, I'm price sensitive. It only took 2 months of surprise $200+ mobile bills to cancel my Sprint phone and get MetroPCS, now I never fret about my monthly bill.

I can deal with the poor customer service and the (rare) occasional dropped calls in exchange for the one shining star of consistent and expected monthly rate, month after month.

BTW, to get by the automated attendant when saying "agent" loops you back to the main menu, choose "activate a new service" and you'll get a real agent every time.

The international text msging service is so slow! It takes almost an hour before the people whom ive been sending the txt msgs receive it.

I just can't imagine there could be a worse service in existence in this country. See http://ihatemetropcs.com/ for more information.

I use MetroPCS for about 2 years now with decent coverage and little problems with text or dropped calls. The customer service is hard to get in touch with. Recently my ability to make international calls to Peru has been having an outage for the last 3 days or so. I get an error message each time I attempt to make a call. I can receive from Peru but not make calls. It worked fine for many months and my account is current. They are escalating my repair now and say it should be back online in 48-72 hours. We shall see. I will re-post when it works again.

Thanks-

Michael Childress

San Francisco, CA

most cell phone companies have at least some problems, i was with sprint for a long time but it was maddening to speak with customer svc you rarely got someone who spoke english. so it is with metro. metro has included an added bonus of always screwing up their billing. had 5 phones on my account. i canceled 1 of them 6 days later and 3 days after i paid my bill all the phones were shut off for not paying the bill on the phone that had been canceled 6 days before. but the worst problem is when you call metro if you are one of the lucky ones that gets through without execption every rep you speak with will tell you something totally different from the last rep i always dread when i have to call them worst in service of any cell company i've ever dealt with, and i've a cell of one kind or another since 1988

Metro is good if you are on a budget and not making many inportant calls. If you are using the service in one place like your house. Not good if your are traving and moving area to area, because they have few towers. So if you got in a wreck and your life depends on your cell phone. The call may or may not go through. I had a wreck at 5:00 on a week day and the tower was busy. I have to walk to a pay phone for help. So now I would not let my dog use METRO PCS SERVICE. They use ALLtel for roaming and theyn don't want you to know that. Any service is better that Metro!

One of my teens has had Metro service for 2 - 3 years, another one for just a little over a year. I have only had to call customer service once or twice and it was so-so. Much easier to go to a MetroPCS store and deal with my issues there. The phone service seems to have improved over the last year (in Atlanta). The range is farther out and rarely any dropped calls now. I pay $89 a month for both lines, one of them having internet access. I never sweat the bill and couldn't care less how much they text. There's little quirks here and there that don't add up to much. I use the sms service 'askme', but when they tried on their phones, it wouldn't work. You can't look at your account online (I use TMobile and like the ability to view my account). Their phone selection is small and you can only use their phones, can't bring one over from another service. So, just little annoyances, not enough to make me switch or sign a plan. I don't know of any other service that offers such cheap rates without a contract.

They are TERRIBLE. I've been trying for just about 2 months now to get the name changed on my phone to my own and not the previous owner.

I went to their store 7 TIMES!! and everytime I go, they say, "It will take about 48 hours" It's been about 2 months and it's still not fixed.

I even PAID them the fee to have my number changed and now THAT person's name shows up whenever I call people. Not mine. It's ridiculous.
I've called the Corporate Office which by the way, they really don't want you to get "Tech Support". Just go to the website and you won't see anything for Technical Support listed. It's like trying to find a needle in the haystack.

I think it's a phony operation.

well i have had no problems with my phones but my daughter says it is metro peice of shit i realy dont why she feels that way but i will say this the ins realy sucks and most stores that i have gone to just dont help me at all there is only one store that i was very very pleased eith and thats wan in Arlington tx off of Abrham i bought my first phone there and the back sup was very very courtious she is well known as yogi bear and out of all the stores that i have been to she is it i moved out of that area adn i hate that i dont go there but i am gong to start over there again when ever i need some thing with my phones i only hope she is still there when i go there ...i have 3 lines with them and its all good even when i do travel time thank you yogi bear just for being who you are ........

Isn't MetroPCS really just the Sprint Network? I was under the impression that is was the same. I have used Sprint for a number of years and it is okay. At one time or another I have had all of them -- Verizon, AT&T/Cingular, T-Mobile, each city I have lived in seems one service is better than the other. In NY Verizon is great, Washington, DC go with AT&T. I'm sorry but they ALL have bad customer service. I don't know why we Americans put up with such bad wireless carriers -- we have the worse technology than the rest of the world, pay ridiculous amounts and get no respect. We are the greatest nation, let's get the greatest phone service!

THE WORSE PHONE SERVICE AND WORSE CUSTOMER SERVICE.

Sometimes peopele call and it goes straight to voicemail, drop calls are very normal and it's everywhere not just elevators. Forget about talking to a actual person on there 'customer service' line.

I've had MetroPCS for at least 7 months now. I deliver TVs for a living, so my day is spent driving all over the Dallas Fort Worth metroplex and surrounding areas. In those 7+ months, I think I might've had 2 maybe 3 dropped calls. Meanwhile, the Nextel I use for work drops calls almost on a daily basis. True, the customer service sucks.. But think about it.. If all the majority of people are only paying $50/month, what kind of people do you think they can afford to answer your questions? Want better customer service, expect to pay more. I've read some complaints about people buying new phones but getting used ones instead. This probably isn't a MetroPCS deal, but an individual seller issue. I'm sure the same things happen with Sprint, AT&T etc.. No, if only MetroPCS will allow GSM style phones so I can get an iPhone, I'll be happy :)

Okay i am about to get this phone and my friends call it metro piece of **** actually everyone does. And the way i think of it is that it has really bad phone service but dont they all. And plus they have the best prices around and especially if you have teenagers because you know they like to text and call lots of people and for very long amounts of time. But for me what really tipped me of to buy this plan is the unlimited texting and talk and th eno signing of a contract. But they also have a very-small-selection-of-very-highly-overpriced-phones. But really you only have to buy the phone once if your lucky and dont have a disorder to where domething bad always happens to your phones. So i say get have fun texting and talking buy the overpriced phone and go on with life. Okay good
:]]]

i ordered a philly cheesesteak on my metro and it gave me a dill pickle instead. would of never happened if this were sprint... sike

I'm thinking of getting Metro PCS in LA. They're kinda new here so their service isn't too great right now, but I'm tired of paying for going over my text and minutes.

My brother has it and he says its so-so.

For those who say it sucks, please name the city and state you're located and how long metro PCS has been there.

They say its supposed to get better over time, I wanna know if its true. Thanks

I've had metro for 2 years now in Dallas Tx and I rarely drop calls and today is the first day I've EVER had to call tech support... I called 611 from my cell and said activate, 5 minutes later I've already hung up and problem fixed... I guess maybe the "bad" support experiences might be because of how each individual treats the support person they speak to. Good luck with ur phones....Mine's great. (motorola w385) (Just switched from a Nokia)

Why cant i dl any games 2 my w385 unless its through @metro

Why can"t i download any games 2 my w385 unless it"s through @ metro ?

I'm in Michigan..just purchased 2 Metro PCS (ZTE phones)...I get maybe 30 seconds of talk time and then I'm going "Hello, hello, hello?" It drops the calls like crazy. I hate using it. Actually, I'm on mt way to the corporate office RIGHT NOW to see about switching to a different style phone,,,maybe Motorola or Samsung!! But my Sprint phone roamed in my home, so go figure!!

i have had my $150 metro pcs kyocera strobe for 2 years now ive never dropped a call or had any problems and ive been from florida to micigan and back plus my daughter threw it in a river once trying to aviod a call from her grandma lol poor phone the front screen broke but thats all its still going strong

It sucks my number had to be changed because service was so bad.. then they couldnt change it back.. ( its my business line) And its been off for a week and a half now.. customer service sucks.... And when you finally reach a real person they either hangup, or give you the same scripted excuse 24 to 48 hours or more to fix the error.. they have no tech support, and dont even try asking for a manager.. they'll say "please hold while I get the supevisor on the phone..................................................................22 mins later after the same repetitive recording is being played someone comes on( manager) and tells me to repeat my info and then sayd hold on moment.......7 1/2 mins go's by and then he comes back on thanking me for waiting and then says we emailed your info to the " tech support" cough cough! and they will be getting back to you in a few days no more than 72 hours is expected....ooooaaaaah! I'm gonna screm.. losers!

Metro PCS must have the worst srvice out there. They drop calls, cheap phones, non-excistant customer service. Call customer srvice with a problem, guess what, they drop the call.....

ive had metropcs for over a year now and my phone works great! ive literally never had a dropped call. not even once! there customer service is kinda crappy but come on folks you get what you pay for! there phone service is super cheap! so of course there cs is going to be not so good. everyone should go and get a metro pcs phone!

metro sux. The place where i pay was over chargeing me pocketing the money and it took me a while to catch on. Then i put min on my daughters phone when she went out of town and they said that the phone would work out of the area with the min they lied she had to come after she was half way there which was two hours into her drive. She Cant drive alone without a phone caus her helth isnt good. So I put min on my phone let her use it the next day and again they said it would work out of the area they lied again it didnt she had to turn around come home and i had to go out of town with her. So they lied I spent $40.00 in min on the phone and she spent a ton in gas and do you think metro cares. Come to finde out that all they had to do is walk over press a button on the computer and see if the phones had long distance They are LAZY they hire ANYONE and DONT KNOW WHAT THEY ARE DOING!!!!!!! They said they would reimbers and fix the problem and never did

I used to have Sprint and is the worst service and a complete rip off. Every single month I was paying around $250.00 - $300.00 only for 2 lines and I had 700 minutes, nights and weekends free, sprint 2 sprint free 100 texts per month and Ive always exceced my limits? and ended with my phone disconected every month . Every month they used to charged me with a game that I never bought and I didnt have any way to prove it. Same with minutes that I havent had any way to prove them wrng and I was paying and paying. It was a nightmare even to cancel the contract I had to sent a letter after requested by phone 3 times and they kept sending me bills every month like I never cancel the service. I was so frustrated.

Since Im with metro 2 years ago I am so happy. We have 3 lines and we only pay $150.00 and is all unlimited . The guy who was saying that the calls drop hes obviously liying and promoting Cingular cause I have never had a call dropped. The few times that I had to use the service is fair. Is not awesome but good and anyways is way better than the service that I used to received with Sprint. At Sprint no one knows nothing. I will stick to Metro and hope that they go nationwide!!!

I hate Metro PCS. I just switched to T-mobile and they are the best, really. I have the iPhone now (unlocked). I HATE METROPCS. I had their unterrupted service for 5 years, my phone was never off with them, and I came to my senses when I called customer service cause of an issue with my phone and the CS guy acted like he wasn't on the phone, I hate thier customer service, and I refuse to pay these people to be rude to me. I have never spoke to a nice Customer Service Rep with Metro PCS, when I call T-mobile they are always polite and nice, unlike Metro, FUCK them!

i dont care what service you get if you use a motorola phone or a phone that cost less than $150.00 you will have problems. Dont blame the service it your phone with the problem. I have metropcs and may drop a call once every 5 days. I travel 182 miles a day and my phone works great. if you have a motorola phone you might as well throw it in the ocean. boost wireless is another carrier with unlimited service but the have motorola phones and the phone is always giving issues. good luck I use the samsung r430 which is the best phone besides a pda it saves the last 250 calls you make or receive.

Metro Pcs has crappy, overpriced phones but if have to buy a thousand of them I will have still spent less money than one of the other carriers SURPRISE phone bills at the end of the month. They don't always have someone available @customer service but when I've spoken with someone they have been polite and attentive{go figure,you talk to them like people and they respond in kind!} I've used all the wireless carriers. They are nothing but a bunch of thieving liars! I like that I know my phone bill is $90.00 per month for two phone lines. Oh yeah, if I don't look at their text reminding me that my bill is due and then get shut off...I pay online and voila' I have service returned in minutes. I only wish they become nationwide.

I switched to Metro-pcs from Sprint mainly because of the unlimited talk and texting. Sprint was costing me more than I spent on gas. That says a lot living in SO-CALIF. I recently lost a few customers and some friends because they felt I was being flaky by not taking calls or returning texts.....GUESS WHAT???? I NEVER GOT THE CALLS OR TEXTS!!!! METRO STINKS. YOU GET WHAT YOU PAY FOR.

I am in Dallas and just recently went with metro due to my high cell phone bills with ATT/CINGULAR. Metro pcs service is the worst service i have ever dealt with in my life. I do not have to worry about my minutes or my text messaging. However, in my kitchen I do not get one bar of service. I have to try to find spots to get signal at times. Other than that its good to have for people who talk alot.

In Sacramento it works Great. I seldom have have a dropped call in 2 years of use. My Girlfriend also has Metro and when she is home in Vacaville, we have our phone on speaker for 6 hours a day sometimes. We wear our fingers off texting too, all included.

Even when I am in SF, I can get it to work perfect downtown or in most buildings, except Mosconi Center. One Issue just forget about using it outside of a MetroPcs area.

I also have a jailbroken iPhone (T-mobile + T-zones) I seldom use it as a phone (My Motorolla W385 is perfect), but I love it for a computer. I use it for web and email and maps all day long.

The the only time I have ever had a problem with a cell phone dropping was when I lived in the West Hills of LA and used AT&T.

For whatever MetroPCS lacks in the way of customer service or reliability of calls, and for as angry as other reviewers seem, I can't imagine being angrier or more frustrated than when I look over the bill for my land-line phone service, or the penalties for reactivation if I don't pay. All the taxes, surcharges and fees combined just about equal the cost of the monthly service ($29.99). Add a late fee and penalty every now-and-again (my bad!)and I about tear my hair out. I'll take MetroPCS with it's predictable monthly pricing point and save a lot. Forget the land-line!

I have been with metro pcs for over 5 years in Atlanta. They service and coverage area is great for me. After several years of over charges with sprint, you can't beat the price in contrast to customer service. The only problem i have with metro pcs is the CHEAP-EXPENSIVE phones. The prices for the phones are ridiculous. I have never had a phone last over a year. They either just die or want keep a charge anymore. Forget about the insurance, it's a waste.

Read comments here 3 days ago. Then we changed to family plan& some features were cancelled on my phone. Called customer service not too long a wait then i got transferred& thought oh no it's true bad cs dept. Next guy asked if i had been transferred. I responded yes& explained what i needed. He acted quickly, verified, & confirmed he had the correct features and phone line to be changed. If this had been done before i wouldn't have had called cs 4 the first time. Used all other major carriers. Most trouble with nextel-sprint. Metro GREAT price! GREAT service! And it gets better the longer it's in ur area.when i got off line the features(web& pic mess. Were ready to use) how GREAT is that!

MetroPCS is a Ripoff they abuse their customers and also steal money. I had a situation where I did a payment and the employee pocket the money so be careful !!!!!! Also there phone are over priced. I changed recently to T-mobile and I have Unlimited Calls and Text 2 phones for 149.00 a month and if you dont want a contract they have something call flexpay and the same rate plans as having a contract. Metro Piece of $ H ^ T I don't recommend this company to anybody trying to file a complaint with the FCC for taxes !!!!!!! There calculated Wrong

well i live in the orlando area in the middle of no where and i have perfect servise and the only time i have ever droped a call was when i was in the merto pcs store so i think that it's an ok company.

i have a MetroPCS phone it sucks i live in la I Have only like 1 or 2 lines and when i go to pomdale i get no sevice why dose it suck!!!????

Metro pcs is for poor people.

Metro is good if you dont want to be charged extra for text messages and going over your minutes, it's good because it's the same amount every month. The service sucks though, lots of dropped calls. I've had it for 3 years and will not go back to Cingular, Verizon, T-mobile or At&t.

Yes "dikweed" Metro PCS is for poor people like my wife and I. We are on fixed incomes so we try to save a penny any way we can. That said, Metro PCS is the worst company of any kind out there. You've heard the saying "the right hand doesn't know what the left hand is doing"...with Metro PCS the fingers on the right hand don't know what the right hand is doing. Their customer service sucks because they don't know what "customer service" is. Their dealers don't know anything about their plans and when you find one that does they screw you over.
My wife and I have had 4 lines with Metro for the last 2 years. When we saw their "Family Plan" 4 lines for $100, we thought it would be a great way to save us $100 a month on our bill. It took 4 different dealers before we found one that had a clue as to how the plan worked (the people at Metro PCS customer service didn't have a clue either). We had the choice of paying a reactivation fee on each line plus the new monthly charge or purchase a new phone with a new number and just merge the other three lines into that account. All costing about the same amount. Since my wife needed a new phone to be compatible with the new California hands free law, we chose option 2. The salesperson recommended a particular phone and we purchased it. The return policy states that the phone must be returned in new condition with all packing materials and we have 30 days and less than 60 minutes of talk time limit. Make a long story short...the new phone is a piece of $h!t so yesterday my wife tried to exhange it after 4 days and only about 10 minutes of talk time. The dealer won't exchange the phone for another, we have to return the phone for a refund and purchase another one and pay full price (which is $60 more than the original) and then wait 3 to 4 weeks for a refund by check. We paid cash for the original phone as the dealer doesn't accept checks or credit cards. I returned to the dealer today to return the phone and have the new number placed on my wifes old phone so she wouldn't be without a phone while we waited for our refund so we would have the funds to purchase another new one. But nooooo... they can't do that, they have to cancel the new account and I have to pay a reactivation fee on the old phone plus the regular monthly rate. So I called Metro PCS customer service for some help, but guess what? They don't have a clue!!!!
Neither the dealer nor Metro PCS know that they have just met the "customer from hell". This post is just the beginning.

I need a phone number to talk with live person someone please help me!!!!!

i thought metro pcs would be my best friend! they turned out to be my worst enemy. i've had this service since may 3rd. its july 7 and the buttons on my phone have already popped off. i've already glued them back on twice!! twice!! i was depressed. and then i thought about and said well its not dat bad i can still text all i want. i was very mistakened.july 2nd i paid my bill of 55.32 when it was really 55.81. the next day they on the 3rd. they sent me a text saying i owe them .49!!! i said ok i made a mistake i'll just pay for the rest online. they wouldnt let me pay it. so i left it alone. and said welll they'll just put it on my next bill. ah ha!! i was right but 4 days later my textin stop working. hmm i wonder what the hell happen.

i agree with everyone that says metro sucks they dont have good service all their phones are extra expensive and if there's a defect in your phone they always want to say you made it that way that it wasnt like that before and last week i bought a whole new phone cause my other phone fell in the ool so i bought a kyocera and it was very slow so the next day i went to return it and the lady said i cant return it because i have more than an hour of talk time that supposedly she told m i can only have an hour wen she never told me that and she said the contract says that to but i read the contract and it said nothing about one hour talk time so i got stuck wit this slow phone and now the phone is freezing on me and metro wants to say that they can't fiz it that i have to buy a whole phone all over and that would b my third metro phone.....im tellin u metro sux they sure do know how to con people for their money trust me

Omg

Metro has been here since Feb 1st and Ive had their phn since. CS is good 2 me. I get my ringtones at a site online free and play games free on cellufun. I save 30-60 a month and dont have to worry about reBoosting. I have service in my living room more now then with Boost. With them I always lost my service because my signal would bounce off the canadian towers. I luv Metro.

MetroPCS customer service is a "JOKE", The reps have no idea what their doing.
I called because my battery died after 2 and 1/2 months of servige and the rep would'nt help me because he kept saying I was'nt on the account. I gave him my name and he kept refusing me, even after I gave my account #, address,birthdate, etc., only to find out after the 7th call, they used my initial instead of my whole last name and failed to tell me this, but could'nt the rep tell me this? All other info I gave with my name was correct, if I told you the rest of the things they did that day, there would'nt be room for other e-mails.
"MetroPCS, YOU GUYS REALLY, REALLY SUCK!!!"

The issue is not Metro PCS but the phone you pick. Buy a Motorola phone, which may be more expensive, but will be a smooth ride. Never a call drop in the San Francisco bay area. Better than all carriers I have tried before, from AT&T to Sprint or T-Mobile.
Metro PCS rocks. It's dirt cheap and works great.

I THINK THE BETTER BUISNESS BUERAL .SHOULD START INVESTAGATING ON METROPCS & ASURION THE CLAIMS DEPARTMENT THEYS 2 COMPANYIES FIGHT WITH 1 ANOTHER ARE VERY RUDE .CHECK IT OUT 1-866-862-3397 THEY WILL GIVE YOU 7 CHOICES EVERYBODY IS RUDE LIKE METROPCS OPERATORS & SUPERVISERS .THE BETTER BUISNESS BUREAL ..LETS SEE HOW METROPCS LIKES IT WHEN THEY GET INTO TROUBLE ALSO TELEPHONE SECURITY PEOPLE SHOULD BE INFORM ABOUT METROPCS .

From people that use metro pcs in san francisco said that they have 60% drop calls. I use T mobel it is ok

I filed a complaint with the FCC and I suggest that anyone that's had problems with MetroPCS do the same. They charge customers various fees without explaining any information, they abuse customers and verbally assault customers on the phone, they block your phone from calling their 1-800 number if you call to much and there is no way of communicating with them. The government should really take a look at this company, it's being handled like a money laundering scheme because they don't care about loosing money.